The web, as many know, is a new beast. Long gone are the days of first grabbing your phone book, flipping to the “Moving Company” section, and looking for the best looking ad or simply the nearest company. Back in those days the “leg work” of the sale was done after the initial contact. The rise of the internet era has completely reversed this train of thought.
Consumers are now looking to have the work done by researching online, reading other customer’s reviews, and gathering as many facts as possible BEFORE any contact is made with the business. As potential buyers, today’s shoppers first leverage the power of the internet in their shopping experience. They don’t want to be contacted until they are ready to be. A shopper empowered with search engines is able to gather vast amounts of extremely precise decision-making data before even thinking about contacting a seller. (more…)
