Posts Tagged ‘B2B Internet Marketing’

Step-by-Step Process to STOP Wasting Money On Your Online Marketing

Tuesday, November 17th, 2009

So it’s been a touch over two months since I posted my rant on the “posers” in the online marketing world.

Believe it or not I am still fired up over the “hacks” that swindle business owners out of their money for services they are less than qualified to provide.  I am quite sure I’ll continue to be irritated because this type of junk will never stop.

Rather than go off on another tangent, I want to provide some value and equip you with a step-by-step process I promised to post if enough of you asked for it.

Well, I received several requests and although it’s been awhile … here you go!
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Focus On Profitable, Targeted Traffic to Succeed Online

Monday, August 31st, 2009

It drives me nuts when I’m helping a client who trusted a, so called, “professional”  to help them with their optimization or pay-per-click campaign, and all they did was flush their money down the toilet.

I’d like to take a second to make an announcement to all those “professionals” out there who insist on preying on the naivity in the marketplace …

STOP PRETENDING YOU KNOW WHAT YOU ARE DOING MORONS!!!!

Sorry for the harsh words and tone but I am tired of it.  The more of this garbage that happens in the marketplace, the more the industry I love gets muddied up.
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Why Should Your Prospects Choose You? Show Them You Are Worthy!

Monday, August 24th, 2009

It’s interesting to look at the process people go through when starting a new website …

Once they decide they need a site they begin to plan what content they’d like to have on the site.

The majority of the companies decide they need a page that talks about them so they add an “About Us” page to their site.

Secondly they would like to talk about their products or services so they add a “Products” or “Services” page to their site.

The most important part to the new website is giving it’s visitors the ability to contact them to do business or ask questions which is where the infamous “Contact Us” page comes from.

I could go on and on but I am guessing you’ve seen these types of pages on almost every website you’ve ever been to, so I won’t bore you.  I am sure when you decided to get your first website online you had the intention of increasing your business and tapping into the “gold mine” the Internet makes available to us all.

Heck, this was my initial motivation as well and I’m sure this is no earth shattering revelation.

Well the problem with this process of developing a website is unfortunately absolutely wrong.  No, I’m not saying you won’t make any sales or receive any phone calls by structuring your website this way.  I am just saying you are limiting the potential revenue by doing it and you could do MUCH better.
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Use Email Marketing to Increase Your Value

Thursday, June 11th, 2009

How many times have you purchased something where you knew you weren’t getting all the benefits that you could?

A perfect example of this is one that all of us in our mid-to-late thirties, and up, can think of.

Remember way back in the old days when they created that thing called a VCR?

I still have one of those prehistoric machines and you know what?  It’s still blinking 12:00 over and over again. :)

Not only that but I still have no idea of how to program it to record a show at a pre-set time.

Read the instruction manual you say?  Whatever!  I don’t have the time or patience.

This isn’t just a problem with hard products.  It relates to services as well, and it’s even more critical for you to address if it is tied to a membership type product.
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Support Your Website Visitors through Empowerment

Wednesday, June 10th, 2009

It’s amazing how many sites I end up on these days that have still not embraced the interactivity available online.

Wake up people!!!!  It’s 2009 and we’ve already been through web 1.0, web 2.0, and web 3.0 seems to be taking shape.

Ditch your boring, one dimensional website and your “company focused” content and get with the times!

The people who are visiting your website are only looking for “what’s in it for them.”

Sooo…..  What does your site offer?

I understand that you are  an expert in the area of YOUR business and not necessarily in web marketing.  You may not even have an idea of what is possible online.

Alright, enough of the reality check.  :)

The following are some examples of what you could have on your website if your business was a health club.

Don’t stop reading this just because you don’t own a health club.  Put on your thinking cap and see if you can come up with at least two or three ways to modify these tactics to fit your own business.

Create a Community

People who join health clubs are typically looking to either lose weight, gain strength, or just live a healthier lifestyle.  Just joining the club doesn’t mean any of these goals will be hit.  In fact a high percentage of people who join health clubs never go.

Once someone gets in the habit of NOT GOING it’s only a matter of time before the procrastination ends and they cancel their membership.

I don’t think there could possibly be a better retention strategy than using your website to create a community which will help put them in touch with ACTIVE members.

The easiest way to begin this community is to create an intranet on your website.  An intranet is a special section of your website where people cannot access the information unless they enter a username and password.  You should use this section of the website to provide valuable information and tools that ONLY a member can receive.

Educate Your Community

Knowledge is power right?  If that’s the case … make sure you provide valuable information for your community members.  I know it might go against everything your club is about, but what about using video to show your community exercises they can do at home or while they are traveling?

The purpose of running your health club should not only be about collecting membership dues.  Chances are you got into the business because you are passionate about your healthy lifestyle and would like to share that passion.  If your community can tell you care about them and their well being, you will help improve your retention numbers and ultimately create more healthy members.

Provide Tools for Goal Setting / Tracking

Most people don’t just wake up one day and say, “Hmmmm, I think I’ll join a health club today.”  They typically think about it until some life event happens, like a new year or bad news from the doctor helps persuade them.

One fact ALWAYS remains true.  The better you can engage them within the first few days of joining, the better the chance they’ll become an active member.

The best way to get them off and running is to provide a way for them to store their starting weight, measurements, and most importantly their goals.  Additionally you can provide a calendar for them to easily schedule their workout plan.

Providing a personal blog so they could write about how they are feeling will force them to realize how much added benefits they are receiving from their new health plan.

The bottom line is it is your job to make sure your community grows and you provide as much interaction between like minded members as possible.  The universal law of association is real.  The more people you associate with who are in the type of physical shape you’d like to be, the better the chances are that you’ll change your behaviors to reach that point.

Seven Steps to Lose Weight with Twitter

Monday, June 8th, 2009

You might be saying, “Come on now!  The only thing social media does is add to my waistline since I spend too much time in front of the computer.”

Well I am here to tell you that’s only because you are using it wrong.

I’m not making that statement in an accusatory way.  I’ve fallen into the same trap (as evidenced by my increasingly large physique).  :)

We’ve all rushed out to purchase the “at home” exercise equipment which we’ve creatively figured out how to use as place to hang our clothes, or as a dust collector.

Come on … you remember.  You decided to purchase the equipment for your home so you could eliminate the recurring fee you paid to the health club.  The crazy thing is you weren’t using the membership anyhow.

If you talk to any health club professional or personal trainer you’ll find the most important ingredient to any weight loss program is accountability.  We all know it is much more difficult to hold yourself accountable than it is to have other people keeping you in check.  The following are seven steps any health club can use to help it’s members lose weight using Twitter or any other social media platform.

Step One – Set up a Twitter Account and Start a Group

The first thing you’ll need to do is go to Twitter.com and set up an account.  This is important for any business since you’ll want to control your brand.  Remember back when the Internet started becoming more and more prominent and you ignored it and neglected to snag your www.yourcompany.com domain name?  Well, don’t let that happen again.

Once you’ve set up your Twitter account you can go to www.twittgroups.com or www.twibes.com and set up your group, otherwise known as a “hash tag.”  You’ll simply choose a word or words and have a “#” sign before it.  This will help keep all related “tweets” categorized and easy to follow.

Step Two – Establish Ground Rules

Common sense tells us that the trick to losing weight is decreasing your intake and increasing your physical activity.  The slightest adjustment in the correct direction for each of these things will result in marked progress if you keep it up for a significant period of time.

It’s important to measure the progress so each of the participants should take measurements, weigh themselves, and even take some before photos.

As a health club you should encourage your “Weight Loss Club Members” to sign up for their own individual Twitter accounts and send out “Tweets” that contain your “hash tag” each time they eat something, and each time they exercise.  If your participants know there are other people who will be reviewing it, they’ll be less apt to fall off the wagon.

Step Three – Give Away a Prize

Although this can definitely be a an ongoing tool that could be used by anyone, set up four 90 day periods and allow a limited number of participants.  This alone will drive participation since nobody wants to be locked out of a contest.

Even though losing weight will be a great benefit to the participants, if they know they could potentially win a free membership for a year, they’ll find added motivation.  I know that may seem like a big prize, but if you limit it to the person who made the best progress throughout the contest period, you’ll only be giving away four memberships each year.  The PR you’ll receive by doing this and the advertising and promotion opportunities will FAR OUTWEIGH this small loss of revenue.

Step Four – Promote the Program

We’ve all heard of “The Biggest Loser” and there are oodles of people who watch that show.  Why not take advantage of the popularity?

Use your online and offline newsletter, your email database, flyers, your personal trainers, and your front desk staff to promote the program.  You can even use Twitter and Facebook to do it as well.  Talk about it as much as possible.  If you do it right you will find people who live beyond your geographic reach may start participating.  If you are creative you can potentially uncover additional revenue opportunities that extend beyond geography and membership based revenue.

Step Five – Monitor Participants Progress

Once the program has begun, spend 5-10 minutes a couple times a day reviewing the progress of your participants.  Take a peak at what food they are consuming and what activities they are participating in.  Compare those actions with the goals they set.

If you happen to find someone who hasn’t “tweeted” in awhile, or seems to be making some poor consumption choices, send them a direct message encouraging them.  This might just be the reminder they need and you could be making a much bigger impact on their health than you even imagine.

Step Six – Send out Motivational “Tweets” EVERY DAY

Most people have a difficult time with self motivation.  Since you know this to be true, take the time every day to send out general motivation “Tweets” to all your participants.  These subtle reminders will help keep them on track and when your contest is complete you’ll have some incredible case studies to share with the people who didn’t decide to participate.  You’ll also increase the credibility of your personal trainers since they are guiding these participants in the right direction.

Step Seven – Track and Publish the Results

If your health club doesn’t have a blog … get one!  You should be tracking the progress of your weight loss club on your blog and showcase the many case studies you create during each of your contests.  Of course you’ll need to get the permission of the people whose story you use, but I am guessing if they’ve made the kind of progress that’s worth sharing, they’ll be more than happy to comply with your request.

Be creative and have fun with this idea.  I believe if you consistently follow these steps and enhance them with your own “club personality” you’ll see an increase in your membership base and you’ll potentially find additional ideas for non-membership revenue generation.  Keep me posted on your progress!

Don't focus on making more money …. focus on providing more value!

Monday, March 23rd, 2009

Most of us get caught in the trap of constantly focusing on how we can make more money with our businesses.  You know how it is … some nights you lay there in bed tossing and turning trying to figure out how you can increase your sales just an additionally $10k each month to afford that new employee, or maybe to simply stop ending up in the red each month.  That can be a horrifying feeling and often eliminate any chances of you getting quality sleep until you figure it out.

Well, I am here to tell you that as long as you find yourself chasing the “almighty dollar” you’ll continue to be sleep deprived.  I know this may sound crazy but it’s absolutely true.

For years I wondered why our company seemed to live “paycheck to paycheck” or “payroll cycle to payroll cycle,” when I spent so much time each day trying to figure out how to increase the companies revenue.  I just couldn’t figure it out.  Finally I brought this concern up to a mentor of mine and was surprised when he told me, “You are focusing on the wrong thing.”  I was a bit irritated when I heard that response.  Heck, I am intimately familiar with the “Law of Attraction” and know that we attract the things and circumstances we focus on most of the time.  I figured I’d set all my preconceived notions aside and ask him what I was supposed to be focusing on, if not increasing the companies revenue.

He told me the perfect way to build a thriving company is to make sure you have clients that are raving fans, and the best way to have raving fans is to provide a tremendous value to them.  The Internet has conditioned people to focus much more on “What’s in it for them” than ever before.  If you build your business while keeping your focus on giving your clients much more than they expect, they’ll tell everyone they know and your business will soon go through the roof.

Wow.  I was amazed at how simple this concept was, and even more amazed that I couldn’t figure it out much sooner.  I knew it was important to focus on providing solid customer service, but when I looked at my business from this perspective, I realized that simply good customer service wasn’t going to cut it.

The bottom line is if you are focusing on taking care of your clients and prospective clients by delivering excellent content for free, they will begin to like you.  Once this happens they will happily take out their checkbook when you have something to offer them.  Focus on giving and you will receive much more in the end!

Do you want to be successful online? Just do SOMETHING!

Wednesday, March 18th, 2009

I listened to a webinar yesterday that was put on by Yanik Silver .  There was a ton of great info on how to discover your unique genius – and combine what you love with meaning and income.  One of the most important things I took from the webinar was that you don’t have to go a million miles an hour toward reaching your goals.  You can make significant progress by simply doing something consistently. They discussed a couple examples of individuals who had build entire businesses in approximately four hours that are producing significant income still today.

We all find ourselves with piles of work to do and an endless todo list.  This creates a perfect opportunity to rub your face in a frustrated manner and say, “I am just too busy to do anything!”  If you think about it this is simply an excuse. We all can find the time to do the things that are important to us.  It is all in how you prioritize.

If you have a goal to increase your online revenue there is nothing stopping you from doing it.  Nothing that is… except you!  Don’t make excuses, simply make sure you are making progress every single day.  Even if you can only find 10-15 minutes to do something to improve the optimization of your website.  These 10-15 minutes could very easily result in your site receivng a significant traffic increase and possibly a bump in your revenue.

The bottom line is:  IF you want to be successful online … Just do something each day, no matter how small you think it might be!

If you’d like to review the webinar just click here to review a free recording.

Also, if you have any questions AT ALL please visit our “Ask the Web Marketing Expert” page and submit your question.

If you JUST build it … They WON'T come!

Tuesday, March 17th, 2009

You may be one of those frustrated companies who spent tens of thousands of dollars on your website and feel like you want to jump out the window because you are getting absolutely no results and very few visitors from that huge investment.  In fact you may be viewing your site as a HUGE expense and it doesn’t feel as if that expense is ever going to deliver any revenue.  Well I am here to tell you that doesn’t have to be the case.

I realize you may have blown through your entire budget simply having your website built and the thought of sinking just as much or more into the promotion of your site is something that makes you feel sick to your stomach.  Stand up and head over to the medicine cabinet and grab a zantac for your sick stomach.  Everything is going to be ok.

The key to increasing your position in the search results is building “votes of confidence” for your website.  Search engines view links pointing to your site from external sites as these “votes of confidence.”  It’s important for you to know how to effectively structure these links so you can gain the most benefit and not end up fighting over some keyword that has no relevance to the content on your site.

Use Keywords in Your Link

You need to help the search engine know what that “vote of confidence” is for.  If your link says, “For the best prices on shoes CLICK HERE .  You have just effectively included your website along with all the millions of websites competing for the search phrase, “CLICK HERE.”  I am sure you’ll agree that if someone did a search on CLICK HERE, and ended up on a page within your site they’d be sorely disappointed since the liklihood of that page having any relevance to what they were searching for is about ZERO.  Conversely, if your link was “For the best prices on shoes“, you would have entered the competition for the keyword phrase “best prices on shoes.”

Create Links Where Your Buyers Hang Out Online

If you understand your buyers fully, you’ve identified where they hang out online and the types of content they prefer to consume.  If they happen to participate in blogs and spend a good deal of time online reviewing news sites, you should focus heavily on commenting or writing blog entries and submitting online news releases.  If you include the keyword phrases you are focusing on with links to pages within your site that contain relevant content, you’ll be in excellent shape.  Don’t create links that simply link to your homepage.  If you do this you’ll be forcing your visitor to dig deeper for content once they arrive, and THEY WON’T.  They’ll just leave and find a site which makes it easier for them to find the content they are looking for.

You can create links by participating in blogging, forums, social media, article writing, or a number of other ways.  The important thing is that you spend a consistent amount of time each week building these inbound links if you want to continue to work your way up to the top of the search results.  Link building not only helps your search position, it also increases the size of your digital footprint and will increase the liklihood your potential customers will find you.

Please feel free to leave comments telling us what you have done for linkbuilding or asking any questions you may have.  If you have questions outside of this topic you can always visit our “Ask the Web Marketing Expert” page.  If you leave a question we might just blog about it or create an article in the future.

Things to Consider When Planning Your Website

Monday, March 16th, 2009

For some of you the thought of planning your website might be a foreign concept.  Please don’t let that statment get you upset, it is simply a reality.  Most companies put very little thought into the structure and flow of their website and the results reflect that lack of thought very clearly.  If you are a company that has taken the time to think through the structure and flow of your website … CONGRATS! I am sure you are seeing excellent results.  Even if you have, this post might help you improve those results.

The best way to tell if you have an effective website structure and the flow of your site is working is by looking at the analytics of your site.  If you don’t currently have some type of analytics program on your website, DO IT NOW! You can get a Google Analytics account set up for free and have it installed on your site within minutes.  I understand that looking at your website statistics can be an overwhelming task since you will be presented with such a vast amount of information.  Don’t worry.  We’ll make it easier for you by pointing out what is the most important information to focus on.

What is your Bounce Rate?

A bounce rate is a term used in website traffic analysis.  It essentially represents the average percentage of initial visitors to a site who “bounce” away to a different site, rather than continue on to other pages within the same site.  Basically, if your bounce rate is 65% for example, that means that 65% of the people who arrive at your website are leaving your site without making even one click deeper into your website.  If you had a store and knew that high of a percentage of people that stepped into your store left without looking at anything beyond the first display they saw, you’d do something about it IMMEDIATELY!  Why wouldn’t you do the same thing with your website?

Each Page Must Have a Purpose

When you’re planning your website and developing the site map , it is extremely important to spend time thinking about each individual page of your site and ask yourself the question, “What is the purpose of this page?”  When a visitor arrives at your website they have a goal in mind and know what it is they are looking for.  If they immediately get the sense that it is going to be challenging to locate that information, they will leave.  If you’ve taken the time in the planning phase to clearly identify what the purpose of that page is going to be and you’ve created content which will answer the questions the visitor is looking for, they are far more likely to dig deeper into your site to find more information.  That is if you’ve made it easy for them to dig by having a clear navigation path.

Logically Lead Your Visitor to Take the Next Step

When you are creating content its important to keep in mind “What’s Next” in the mind of your visitor.  If, for example, you have an organization that is focused on spreading an idea and gaining further awareness of a particular social issue.  The content on the page should cover as many angles of this issue as possible and give a clear, compelling explanation as to why your organization feels the way it feels.

This is where you can take the opportunity to provide a clear path to the next steps. If your visitor wants to get involved in your cause you should provide a clear link within the content to a page on your site that allows them to view and sign up to volunteer for upcoming events.  If your visitor is a potential donor, you’ll want to provide an easy way for them to click a link within your content that leads them to a page which has the purpose of providing them with all the benefits they’ll receive by becoming a donor.  If your visitor is analytical and would like deeper information on something which you have found to be a fairly confusing part of the issue, you should provide a link in the content to another page which gives much deeper information on that aspect of the issue.

I am sure this makes logical sense but the challenge is it also takes time and thought to accomplish.  Well, it’s worth it!  Unless you are happy with 65% (or much worse in some cases) of your visitors leaving your site without looking at even one more page of your site, then you need to take the time and effort to work through this process.

I’d love to get some feedback from you on this issue.  If you’ve already taken the time to plan your website in this fashion … Please share your results with us.  If you have questions, please feel free to leave those as comments as well or you can go to our “Ask the Web Marketing Expert” page and submit your question.  We’ll follow up with a blog post that addresses your question.