Focus On Profitable, Targeted Traffic to Succeed Online

August 31st, 2009 by Pete Brand

It drives me nuts when I’m helping a client who trusted a, so called, “professional”  to help them with their optimization or pay-per-click campaign, and all they did was flush their money down the toilet.

I’d like to take a second to make an announcement to all those “professionals” out there who insist on preying on the naivity in the marketplace …

STOP PRETENDING YOU KNOW WHAT YOU ARE DOING MORONS!!!!

Sorry for the harsh words and tone but I am tired of it.  The more of this garbage that happens in the marketplace, the more the industry I love gets muddied up.
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Why Should Your Prospects Choose You? Show Them You Are Worthy!

August 24th, 2009 by Pete Brand

It’s interesting to look at the process people go through when starting a new website …

Once they decide they need a site they begin to plan what content they’d like to have on the site.

The majority of the companies decide they need a page that talks about them so they add an “About Us” page to their site.

Secondly they would like to talk about their products or services so they add a “Products” or “Services” page to their site.

The most important part to the new website is giving it’s visitors the ability to contact them to do business or ask questions which is where the infamous “Contact Us” page comes from.

I could go on and on but I am guessing you’ve seen these types of pages on almost every website you’ve ever been to, so I won’t bore you.  I am sure when you decided to get your first website online you had the intention of increasing your business and tapping into the “gold mine” the Internet makes available to us all.

Heck, this was my initial motivation as well and I’m sure this is no earth shattering revelation.

Well the problem with this process of developing a website is unfortunately absolutely wrong.  No, I’m not saying you won’t make any sales or receive any phone calls by structuring your website this way.  I am just saying you are limiting the potential revenue by doing it and you could do MUCH better.
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You May Think You Are Helping Others … But Find Out You Were The One Getting Helped!

July 3rd, 2009 by Pete Brand

Today was an amazing day down here in the Dominican Republic on many levels.  Although I leave tomorrow to come home, I am not returning alone.  I’ll be bringing  memories of all the kids we had the opportunity to help and meet while we were down here home with me.

I’ve been feeling like I wanted to help others who were less fortunate than myself for the past six months or so.  I didn’t know what I wanted to do, or how I could help, and then this opportunity arose.  I personally believe that everything happens for a reason and I immediately decided I wanted to go.

I purposefully decided to not draw any preconceived notions of what it was going to be like.  I’ve seen presentations from people who have attended mission trips in the past, so I had an idea of what it MIGHT be like, but I decided to just go and let the experience happen.  WOW am I glad I did.  I would have never guessed in a million years how powerful it would be!
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Doing Good and Having Fun Can Transcend a Language Barrier

July 2nd, 2009 by Pete Brand

Well I am on day three down here in the Dominican Republic and somehow my body is still functioning.  I won’t lie … I am not someone that partakes in much physical labor.  It’s not that I don’t enjoy it … well ok, I don’t, but I am loving every second of it down here.  :)

Today we were up early and headed back to the school in Herrera to do some painting.  Our little 12 person team painted four classrooms and the kitchen!  The walls were quite dirty to begin with but once we were finished everything looked fresh and new!  If only we could see the looks on the students faces when they return to the newly painted walls.  I am sure they’ll enjoy it since they are some of the most appreciative people I’ve ever met.
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What Excuse are You Using to Not Improve Your Situation?

July 1st, 2009 by Pete Brand

I can’t tell you how many times I’ve came up with what I believed was an incredible idea, and either came up with a reason why it wouldn’t work or simply didn’t take any action toward making that idea a reality.  I’m sure you have found yourself in the exact same situation.  Think about how many times you’ve heard yourself saying one of the following statements…

I am just too busy.

I would love to do (insert goal here) but I just can’t afford it.

That may work for some people but I don’t think it will work for me.

or the infamous …

I will get around to it someday!

I read a statement in an article earlier this year and was compelled to write it on a post it note and stick it to my desk.  The statement was, “There is never a lack of good ideas, only a lack of follow through.”

I don’t think there is a statement that could be a truer reflection of REALITY!
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Take a Break from Focusing on Your Success and Focus on Giving Back!

June 30th, 2009 by Pete Brand

I know I typically use this blog to write about Internet marketing strategies, web marketing tactics, and basically whatever it takes to be successful online.

Well, in my opinion there is no reason to do all the hard work to become successful online if you don’t GIVE BACK!  Call it good karma, call it blessings, call it whatever you want.

We are all human beings  inhabiting the same planet and it’s very easy to get caught up in ourselves and forget there are many less fortunate people who could use our help.

I personally have never either had the opportunity, or found the motivation to make the decision to pitch in to help make the world a better place.  Until now!
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Use Email Marketing to Increase Your Value

June 11th, 2009 by Pete Brand

How many times have you purchased something where you knew you weren’t getting all the benefits that you could?

A perfect example of this is one that all of us in our mid-to-late thirties, and up, can think of.

Remember way back in the old days when they created that thing called a VCR?

I still have one of those prehistoric machines and you know what?  It’s still blinking 12:00 over and over again. :)

Not only that but I still have no idea of how to program it to record a show at a pre-set time.

Read the instruction manual you say?  Whatever!  I don’t have the time or patience.

This isn’t just a problem with hard products.  It relates to services as well, and it’s even more critical for you to address if it is tied to a membership type product.
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Support Your Website Visitors through Empowerment

June 10th, 2009 by Pete Brand

It’s amazing how many sites I end up on these days that have still not embraced the interactivity available online.

Wake up people!!!!  It’s 2009 and we’ve already been through web 1.0, web 2.0, and web 3.0 seems to be taking shape.

Ditch your boring, one dimensional website and your “company focused” content and get with the times!

The people who are visiting your website are only looking for “what’s in it for them.”

Sooo…..  What does your site offer?

I understand that you are  an expert in the area of YOUR business and not necessarily in web marketing.  You may not even have an idea of what is possible online.

Alright, enough of the reality check.  :)

The following are some examples of what you could have on your website if your business was a health club.

Don’t stop reading this just because you don’t own a health club.  Put on your thinking cap and see if you can come up with at least two or three ways to modify these tactics to fit your own business.

Create a Community

People who join health clubs are typically looking to either lose weight, gain strength, or just live a healthier lifestyle.  Just joining the club doesn’t mean any of these goals will be hit.  In fact a high percentage of people who join health clubs never go.

Once someone gets in the habit of NOT GOING it’s only a matter of time before the procrastination ends and they cancel their membership.

I don’t think there could possibly be a better retention strategy than using your website to create a community which will help put them in touch with ACTIVE members.

The easiest way to begin this community is to create an intranet on your website.  An intranet is a special section of your website where people cannot access the information unless they enter a username and password.  You should use this section of the website to provide valuable information and tools that ONLY a member can receive.

Educate Your Community

Knowledge is power right?  If that’s the case … make sure you provide valuable information for your community members.  I know it might go against everything your club is about, but what about using video to show your community exercises they can do at home or while they are traveling?

The purpose of running your health club should not only be about collecting membership dues.  Chances are you got into the business because you are passionate about your healthy lifestyle and would like to share that passion.  If your community can tell you care about them and their well being, you will help improve your retention numbers and ultimately create more healthy members.

Provide Tools for Goal Setting / Tracking

Most people don’t just wake up one day and say, “Hmmmm, I think I’ll join a health club today.”  They typically think about it until some life event happens, like a new year or bad news from the doctor helps persuade them.

One fact ALWAYS remains true.  The better you can engage them within the first few days of joining, the better the chance they’ll become an active member.

The best way to get them off and running is to provide a way for them to store their starting weight, measurements, and most importantly their goals.  Additionally you can provide a calendar for them to easily schedule their workout plan.

Providing a personal blog so they could write about how they are feeling will force them to realize how much added benefits they are receiving from their new health plan.

The bottom line is it is your job to make sure your community grows and you provide as much interaction between like minded members as possible.  The universal law of association is real.  The more people you associate with who are in the type of physical shape you’d like to be, the better the chances are that you’ll change your behaviors to reach that point.

Seven Steps to Lose Weight with Twitter

June 8th, 2009 by Pete Brand

You might be saying, “Come on now!  The only thing social media does is add to my waistline since I spend too much time in front of the computer.”

Well I am here to tell you that’s only because you are using it wrong.

I’m not making that statement in an accusatory way.  I’ve fallen into the same trap (as evidenced by my increasingly large physique).  :)

We’ve all rushed out to purchase the “at home” exercise equipment which we’ve creatively figured out how to use as place to hang our clothes, or as a dust collector.

Come on … you remember.  You decided to purchase the equipment for your home so you could eliminate the recurring fee you paid to the health club.  The crazy thing is you weren’t using the membership anyhow.

If you talk to any health club professional or personal trainer you’ll find the most important ingredient to any weight loss program is accountability.  We all know it is much more difficult to hold yourself accountable than it is to have other people keeping you in check.  The following are seven steps any health club can use to help it’s members lose weight using Twitter or any other social media platform.

Step One – Set up a Twitter Account and Start a Group

The first thing you’ll need to do is go to Twitter.com and set up an account.  This is important for any business since you’ll want to control your brand.  Remember back when the Internet started becoming more and more prominent and you ignored it and neglected to snag your www.yourcompany.com domain name?  Well, don’t let that happen again.

Once you’ve set up your Twitter account you can go to www.twittgroups.com or www.twibes.com and set up your group, otherwise known as a “hash tag.”  You’ll simply choose a word or words and have a “#” sign before it.  This will help keep all related “tweets” categorized and easy to follow.

Step Two – Establish Ground Rules

Common sense tells us that the trick to losing weight is decreasing your intake and increasing your physical activity.  The slightest adjustment in the correct direction for each of these things will result in marked progress if you keep it up for a significant period of time.

It’s important to measure the progress so each of the participants should take measurements, weigh themselves, and even take some before photos.

As a health club you should encourage your “Weight Loss Club Members” to sign up for their own individual Twitter accounts and send out “Tweets” that contain your “hash tag” each time they eat something, and each time they exercise.  If your participants know there are other people who will be reviewing it, they’ll be less apt to fall off the wagon.

Step Three – Give Away a Prize

Although this can definitely be a an ongoing tool that could be used by anyone, set up four 90 day periods and allow a limited number of participants.  This alone will drive participation since nobody wants to be locked out of a contest.

Even though losing weight will be a great benefit to the participants, if they know they could potentially win a free membership for a year, they’ll find added motivation.  I know that may seem like a big prize, but if you limit it to the person who made the best progress throughout the contest period, you’ll only be giving away four memberships each year.  The PR you’ll receive by doing this and the advertising and promotion opportunities will FAR OUTWEIGH this small loss of revenue.

Step Four – Promote the Program

We’ve all heard of “The Biggest Loser” and there are oodles of people who watch that show.  Why not take advantage of the popularity?

Use your online and offline newsletter, your email database, flyers, your personal trainers, and your front desk staff to promote the program.  You can even use Twitter and Facebook to do it as well.  Talk about it as much as possible.  If you do it right you will find people who live beyond your geographic reach may start participating.  If you are creative you can potentially uncover additional revenue opportunities that extend beyond geography and membership based revenue.

Step Five – Monitor Participants Progress

Once the program has begun, spend 5-10 minutes a couple times a day reviewing the progress of your participants.  Take a peak at what food they are consuming and what activities they are participating in.  Compare those actions with the goals they set.

If you happen to find someone who hasn’t “tweeted” in awhile, or seems to be making some poor consumption choices, send them a direct message encouraging them.  This might just be the reminder they need and you could be making a much bigger impact on their health than you even imagine.

Step Six – Send out Motivational “Tweets” EVERY DAY

Most people have a difficult time with self motivation.  Since you know this to be true, take the time every day to send out general motivation “Tweets” to all your participants.  These subtle reminders will help keep them on track and when your contest is complete you’ll have some incredible case studies to share with the people who didn’t decide to participate.  You’ll also increase the credibility of your personal trainers since they are guiding these participants in the right direction.

Step Seven – Track and Publish the Results

If your health club doesn’t have a blog … get one!  You should be tracking the progress of your weight loss club on your blog and showcase the many case studies you create during each of your contests.  Of course you’ll need to get the permission of the people whose story you use, but I am guessing if they’ve made the kind of progress that’s worth sharing, they’ll be more than happy to comply with your request.

Be creative and have fun with this idea.  I believe if you consistently follow these steps and enhance them with your own “club personality” you’ll see an increase in your membership base and you’ll potentially find additional ideas for non-membership revenue generation.  Keep me posted on your progress!

Five Steps to Market Your Business with Text Messaging

June 2nd, 2009 by Pete Brand

I remember the days before cell phones.  Remember when you needed to wait until your friend returned home from the beach, or from thier cross-town visit with Aunt Bernice?

Those days are long gone!

It seems everyone has cell phones these days.  Everyone from six and seven year olds all the way to 90 year old grannies!  Some of you may be shaking your heads and thinking, “What is this world coming to?  We made it without cell phones, why can’t they?!?”

Guess what?

Every time you make that statement or think that thought you are wasting your time.  Things are NOT going to reverse, and people won’t return those cell phones.  So … accept it!  :)

As business people we need to recognize the tremendous opportunity we are presented with.  With the emergence of text messaging, we now have an opportunity to reach our prospective customers with messages at the exact moment they are looking to buy.

The following are five steps you can use to effectively market your business with the use of text messaging.  For the purpose of this article I’ll use a restaurant as an example.

Step One – Create a Diner’s Club

Humans are born with a NEED to belong.  If you look around you’ll see the most successful companies focus on this need and fill it.  That’s why there are loyalty programs, frequent flyer programs, buying clubs, and an association for any possible niche in the world.  The bottom line is people are natural joiners so give them a way to JOIN and become affiliated with your business.

Step Two – Create an Offer

Don’t be naive and think that just because you started a “Diner’s Club” that everyone will simply join.  Keep in mind that along with emerging technology comes more information than anyone can possibly consume.  This is making your customers think a bit longer about what they sign up for and if there isn’t something valuable for them, they simply won’t join.

Make sure that you specify exactly what they will get.  Will they get a “buy one get one” offer, or a free desert upon joining?  Will they also get a free dinner on their birthday, and a dinner for two on their anniversary?  Will they get “Diner’s Club Members ONLY” special discounts throughout the month?

The what isn’t as important as the value.  Your objective is to motivate them to send a text message to your special number which will automatically enroll them in your “Cell Phone Mailing List,”  so make sure the offer is something you feel has a great enough value that you would sign up for it yourself.

Step Three – Advertise Your Club

Once you’ve created your club, and created an irresistible offer, it’s time to let your customers know about it.  Whether you create table tents, send a mailing to your “snail mail” list, send out an email blast, or have a contest among your waitstaff where you reward the person who gains the most new members for the month.  Just make sure you have a solid advertising plan to get the word out.

Step Four – Send Updates … Not SPAM

Once you’ve followed the previous three steps and have built up your membership base, it’s time to send out your updates.  Make sure you don’t ruin all the hard work you’ve done by spamming your list.  Make sure the updates you send out have valuable offers that are irresistible to your members.

The best way to utilize this list is to send out offers on slower days of the week.  If you happen to live in a climate that has very snowy days, send out an offer where your “Club Members” receive a FREE dinner if they come in that evening.  The nice thing is people don’t normally eat alone.  They’ll probably bring someone with them and it may be their entire family.

Step Five – Engage Your Members

As your membership base grows it will be important to engage your members with contests, and by sending out other useful or entertaining information.  Maybe it’s a joke of the week, a quote of the month, or an occasional link to a funny article you’ve read.  It doesn’t really matter what it is as long as it engages and entertains your members.

They’ll appreciate it if they receive information from you that isn’t ONLY asking them to spend money.

The more technology advances, the more opportunities we’ll have to engage our customers EVERYWHERE!  It’s important as business owners and marketers to stay on top of technology and take advantage of these incredible opportunities.

It doesn’t matter what type of business you have, if you use your imagination you can come up with ways to market your business with text messaging. Just be creative and you will put yourself and your company in a position to win.